Shipping policy

At Silkytalk, we are committed to delivering your order safely and efficiently across the United Kingdom. Please review the shipping details below.

Processing Time

  • All orders are processed within 1–3 business days (Monday to Friday), excluding public holidays.

  • Orders are not shipped or delivered on weekends or public holidays.

  • Once your order has been dispatched, you will receive a confirmation email with tracking information.

Shipping Method & Delivery Times

  • Standard UK shipping typically takes 3–7 business days.

  • Delivery times may vary during peak seasons, promotional periods, or due to courier delays beyond our control.

Shipping Costs

  • Shipping charges are calculated at checkout based on your delivery location and order size.

  • Free standard shipping may be available on qualifying orders, as advertised on our website.

Order Tracking

  • A tracking number will be provided via email once your order has been shipped.

  • Please allow up to 24 hours for tracking updates to appear.

Taxes & Duties

  • All orders shipped within the United Kingdom are not subject to import duties or customs charges.

  • Applicable VAT is included in the final price at checkout.

Incorrect or Incomplete Addresses

  • Customers are responsible for ensuring delivery details are accurate at the time of purchase.

  • Silkytalk is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information.

Lost or Damaged Items

  • If your order arrives damaged or is lost in transit, please contact us at support@silkytalk.co.uk

    within 7 days of delivery.

  • We will review the issue and arrange a replacement or refund where appropriate.