Refund policy
Return & Refund Policy
At Silkytalk, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a return and refund policy to ensure a smooth shopping experience. Please read the following guidelines carefully.
RETURNS
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Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be unused, in original packaging, and in the same condition as received.
- Certain items, such as personal care products, perishable goods, or customized items, may not be eligible for return.
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How to Initiate a Return
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- Contact our support team at contct@silkytalk.co.uk with your order number and reason for return.
- If approved, we will provide you with return instructions.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Return Shipping
- We recommend using a trackable shipping service to ensure your return is received.
- Returns sent without prior approval may not be accepted.
4.Incorrect Address Policy:
- Customers are responsible for providing accurate and complete shipping addresses at the time of purchase.
- We are not responsible for orders that are lost, misplaced, or returned due to an incorrect or incomplete address provided by the customer.
REFUNDS
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Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 30 days.
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Late or Missing Refunds
- If you haven’t received your refund, please check with your bank or payment provider as processing times may vary.
- If the issue persists, contact us at contact@silkytalk.co.uk.
EXCHANGES
- We only replace items if they are defective or damaged. If you need an exchange, contact us at contact@silkytalk.co.uk.
By placing an order with us, you agree to this return policy. If you have any questions, feel free to reach out to our support team.